All cancellations must be made in writing and sent to firstname.lastname@example.org. Customers may only receive a refund of their deposit (minus a 10% cancellation fee) if their move is cancelled within 72 hours of booking. If the first scheduled pickup date is within 7 business days of the first available move date, then deposit is non-refundable. Cancellation outside of the window will only receive a credit of the deposit amount to be used on a future interstate move within a 12 months of cancellation.
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